Virtual assistants for WhatsApp and Telegram
Virtual assistants that book, reschedule and cancel appointments automatically over WhatsApp or Telegram, so nobody on the team has to answer every message by hand.
What is a WhatsApp virtual assistant?
It is an automated system that replies to WhatsApp or Telegram messages in real time. It can book, reschedule or cancel appointments, answer frequently asked questions and hand the conversation over to a person when needed.
Which tasks can a virtual assistant automate?
Booking and confirming appointments, sending reminders, answering the business's frequently asked questions and collecting basic customer details before a person takes over.
How much time can a virtual assistant save?
The time saved depends on the volume of messages the business receives, but it removes the need for a person to reply manually to every appointment request, freeing that time for higher-value service.
Which tools integrate with the assistant?
Calendars (Google Calendar or others), the business's scheduling system or CRM, and the databases where customer information is stored.
How does iAutomexa build a virtual assistant?
The conversation flow is defined around the business's processes (booking, cancelling, frequently asked questions), it is connected to the existing calendar or appointment system, and it is tested with real scenarios before going live.